Custom Snappies | 30-Day Satisfaction Guarantee Return Policy

At Custom Snappies, we stand by our products and want you to be 100% satisfied with your purchase. That’s why we offer a 30-day return policy—no questions asked.

• You have 30 days from the date of delivery to return your item if you are not satisfied.
• To receive a refund, you must ship the item back to us at your expense.
• Your refund will be for the amount you actually paid for the product (excluding shipping fees).
• If you used a gift card, store credit, or promotional discount, your refund will reflect the actual amount paid out-of-pocket, not the full product price.
• We do not require the item to be in original condition—all returned products are donated.

Defective or Incorrect Items:

• If you received a defective or incorrect item, you must contact customer service within 30 days of receipt with a photo of the issue.
• We DO NOT replace defective/incorrect items with a different product. Instead, you may return it for a refund.

What Cannot Be Returned:

• Items that have been physically damaged beyond normal use (e.g., cut, burned, destroyed) may not be eligible for return.
• Returns sent without prior approval may not be processed.

No Exchanges:

• We do not offer exchanges or replacements. If you'd like a different item, please place a new order.

Order Cancellations:

• Due to our fast shipping process, orders cannot be canceled or changed once placed.

How to Initiate a Return:

1. Contact our Customer Service Team within 30 days of delivery.
2. We will provide return instructions and the return address.
3. Ship the item back to us using your preferred carrier.
4. Once received, we will process your refund within 5-7 business days to the original payment method.

💡 Note: We do not refund original shipping costs, only the amount paid for the product itself.